At Obilinkz Ltd, we aim to ensure your satisfaction with every purchase. If you are not entirely happy with your order, our return policy provides a straightforward and fair process for returns, exchanges, and refunds.
General Returns Policy
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Eligibility: Items can be returned within 30 days of receipt. To qualify for a return, items must be unused, in their original condition, and in the original packaging with all tags intact.
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Exceptions: Certain items, such as opened personal care products or custom-made goods, may not be eligible for return unless defective.
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Initiating a Return: Contact our Customer Service Team via email or phone to inform us of your intent to return an item. Please include your order number and reason for return.
Refunds
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Refunds will be processed to the original payment method once the returned item is received and inspected.
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Please allow up to 7 working days for refunds to appear in your account after processing.
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Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., defective or incorrect items).
Exchanges
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To exchange an item, return the original product and place a new order for the desired replacement. Exchanges are subject to stock availability.
Return Shipping
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Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
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We recommend using a tracked shipping service and retaining proof of postage until the return is confirmed.
Faulty or Incorrect Items
If you receive a defective or incorrect item:
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Contact us immediately with details and photos of the issue.
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We will arrange for a replacement or refund, including covering any return shipping costs.
Additional Notes
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Items returned without prior authorisation may not be accepted.
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Refunds or exchanges may be denied if items show signs of use or damage not caused by transit.
For further assistance, please reach out to our Customer Service Team at support@obilinkz.co.uk. Thank you for shopping with Obilinkz Ltd!